Frequently Asked Questions
Welcome to our FAQ section, where we aim to provide our B2B partners with clarity and insight into our collaboration processes. We understand that navigating a partnership entails numerous queries and considerations. Below, you’ll find answers to some of the most common questions regarding product sourcing, order procedures, shipping policies, and our overall commitment to working with you. We've curated this information to help you understand what to expect when partnering with Okavango Traders, ensuring a smooth and successful business relationship.
Frequently Asked Questions for B2B Partners
Our products are sourced from skilled artisans globally, with a focus on ethical practices and sustainability.
We use a variety of materials, with a particular focus on natural, sustainable, and high-quality inputs like terracotta, wood, and stainless steel.
Absolutely, we encourage potential partners to visit our showroom. Please contact us to schedule an appointment.
The minimum order quantity varies by product; please reach out to us for specific details.
We evaluate exclusivity agreements on a case-by-case basis, considering factors like order volume and market reach.
Each product undergoes rigorous quality control, from sourcing to production, to ensure it meets our high standards.
Lead times vary but typically range from 4-6 weeks. We will provide a more precise timeframe with your order confirmation.
We do offer customization options for bulk orders. Please contact us with your requirements.
Shipping costs are calculated based on order size, weight, and destination. We work with partners to find the most cost-effective solution.
Yes, we supply our partners with marketing collateral, including product images, descriptions, and display suggestions
We typically do not accept returns on unsold merchandise, but we will work with you to address any concerns about product turnover.
Yes, we provide guidance on merchandising best practices tailored to our product range.
We accept various payment methods, including bank transfers, credit cards, and other agreed-upon payment platforms.
Some of our products are indeed inspired by specific regions, but most of our collection is available globally.
Yes, we provide tracking information once orders are dispatched, allowing you to monitor the shipment's progress.
We ask that you report any damages within 48 hours of delivery for us to promptly address and resolve the issue.
Our B2B partners receive dedicated support, including sales strategies, product training, and after-sales service.
Yes, product samples can be requested. Please contact us for more details and the terms for sample requests.
We typically release new products and collections bi-annually, with occasional special launches throughout the year.
Yes, we frequently participate in trade shows and would love to meet you there. Please check our website for our event schedule.